1. Introduction
These Terms and Conditions govern purchases made through www.tidywiperbox.com. By placing an order, you agree to the terms applicable to your purchase.
Please read these terms carefully before completing an order. They explain our ordering procedures, payment arrangements, delivery periods, returns, refunds and the procedures for addressing order-related issues.
These terms are governed by applicable German law and relevant European Union legislation. Nothing in these terms limits any mandatory rights available to consumers under applicable law.
2. Contact Information
Brand Name: Tidywiperbox
Address: Höhscheider Weg 29, 42699 Solingen, Germany
Email: secops@tidywiperbox.com
Telephone: +49 2126582800
Website: www.tidywiperbox.com
3. Products and Product Information
We offer kitchen storage boxes and related household organising products through our online shop.
Product descriptions, dimensions, quantities, materials, images and other relevant information are provided on the respective product pages. Customers should review these details before placing an order.
We take care when preparing product listings and aim to keep the information accurate and up to date. Minor differences in the appearance of a product caused by screen settings or lighting do not affect any statutory rights relating to conformity with the contract.
4. Orders and Contract Formation
Customers may select products, add them to the shopping basket and proceed to checkout to submit an order.
Before submitting an order, customers should review the selected items, quantities, delivery address, applicable charges and total purchase price.
An order acknowledgement confirms receipt of the order but does not necessarily constitute acceptance of the purchase. The contract is formed when we communicate acceptance of the order or otherwise accept it in accordance with the checkout process and applicable law.
If an order cannot be accepted, we will inform the customer and arrange the return of any payment received for that unaccepted order, as appropriate.
Customers are responsible for providing accurate contact and delivery details. If an address or contact detail needs to be corrected, please contact us promptly. Changes may not be possible once an order has entered the dispatch process.
5. Prices and Payments
All prices and applicable charges are displayed during checkout before the order is submitted. Applicable taxes and delivery charges will be shown as required by law.
Payment must be completed using the payment methods offered at checkout. An order may remain unprocessed if payment is declined, remains pending or cannot be confirmed.
Payment-related information is handled in accordance with our Privacy Policy and the applicable terms of the relevant payment service.
6. Order Processing
Orders are generally processed within 1–3 working days after payment has been confirmed.
Working days exclude Saturdays, Sundays and applicable public holidays in Germany.
Processing includes reviewing order details, preparing the items and arranging dispatch. Processing time is separate from the transit period.
During periods of unusually high order volume or where additional order information is needed, processing may take longer. Where a delay materially affects the agreed delivery arrangement, we will provide relevant information as appropriate.
7. Shipping and Delivery
7.1. Delivery Areas and Carriers
We serve customers in the European markets available at checkout. Orders may be dispatched using DHL, FedEx, UPS Priority or another suitable delivery service, depending on the destination and the arrangements available for the order.
The available delivery options and applicable charges will be shown during checkout.
7.2. Estimated Delivery Time
Our standard estimated transit time is 5–9 working days after dispatch.
This estimate begins when the parcel has been dispatched and does not include the order processing period of 1–3 working days.
Actual delivery times may vary according to the destination, carrier operations, public holidays and circumstances affecting the delivery route. Any specific delivery date agreed with the customer takes precedence over a general estimate, subject to applicable law.
Where no other delivery period has been agreed, applicable statutory delivery deadlines remain in force.
7.3. Tracking Notifications
We send tracking notifications automatically to the email address provided at checkout when relevant tracking information becomes available.
Notifications may be issued at key stages, including dispatch, arrival at a carrier facility, transit updates and local delivery progress.
Customers should check their inbox and spam or junk folder for tracking messages. If tracking information is unavailable or appears inconsistent, please contact us by email with the relevant order number.
7.4. Delayed or Missing Orders
If an order has not arrived within the standard estimated transit period, please contact us at secops@tidywiperbox.com.
We will review the tracking information and, where appropriate, open an investigation with the relevant carrier.
Following the investigation and consideration of the circumstances, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
If delivery has not occurred within the legally applicable or agreed period, customers retain any rights to set an additional reasonable delivery period, terminate the contract or obtain a refund where provided by applicable law.
An investigation with a carrier does not suspend or remove any mandatory rights available to the customer.
7.5. Loss or Damage in Transit
Responsibility for the goods remains with us until the customer, or a third party designated by the customer other than the carrier, takes physical possession of them, except where a different rule lawfully applies under the relevant consumer legislation.
The risk of loss or damage does not transfer to the customer merely because the parcel has been handed to a carrier.
If a parcel is lost, arrives damaged or contains an incorrect item, please contact us so that we can review the matter and arrange an appropriate resolution.
8. Right of Withdrawal — 14 Days
8.1. Statutory Withdrawal Period
Consumers generally have the right to withdraw from an online purchase within 14 days without giving a reason, subject to the exceptions prescribed by applicable law.
For goods, the withdrawal period normally expires 14 days after the day on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
Where an order consists of multiple goods delivered separately, or a product is delivered in multiple lots or pieces, the statutory rules determine when the period begins.
8.2. How to Exercise the Right
To exercise the right of withdrawal, send a clear statement of your decision to withdraw from the purchase to:
Email: secops@tidywiperbox.com
Postal Address:
Tidywiperbox
Höhscheider Weg 29
42699 Solingen
Germany
Please include your name, order number and the items you wish to return. You may use the model withdrawal form in Section 14, but you are not required to use that form.
You must notify us of your decision to withdraw before the 14-day period expires. You must then send the goods back within 14 days after notifying us of your withdrawal.
8.3. Condition of Returned Goods
Please handle the goods only to the extent necessary to establish their nature, characteristics and functioning, as you would be permitted to do in a shop.
Where the value of goods has diminished because they have been handled beyond what is necessary for this purpose, you may be liable for that diminution in value in accordance with applicable law.
This does not restrict any statutory rights relating to defective, damaged or non-conforming goods.
8.4. Return Costs
For a withdrawal based on a change of mind, the customer is responsible for the direct cost of returning the goods where this responsibility has been disclosed before the purchase, as required by law.
If the goods are defective, damaged, incorrect or otherwise fail to conform to the contract, the applicable statutory remedies and cost-allocation rules apply.
Please contact us before returning goods to obtain the relevant return instructions.
9. Refunds Following Withdrawal
Where a valid withdrawal is exercised, we will reimburse payments received for the relevant purchase, including the cost of the standard delivery option originally offered, in accordance with applicable law.
If the customer selected a more expensive delivery option than the least expensive standard option offered, we are not required to reimburse the additional cost of that upgrade where the law permits this.
Refunds will be made without undue delay and no later than 14 days after we are informed of the decision to withdraw. For goods, we may withhold the refund until we have received the returned goods or the customer has supplied evidence of having sent them back, whichever occurs first, unless applicable law requires otherwise.
Refunds will be made using the original payment method unless the customer expressly agrees to another method that does not incur additional fees.
No additional refund fee will be charged for exercising the statutory right of withdrawal.
10. Damaged, Defective or Incorrect Goods
If an item arrives damaged, has a defect or differs materially from the item ordered, please contact us at secops@tidywiperbox.com.
To help us review the matter, please provide:
- Your order number.
- A brief description of the issue.
- Clear photographs showing the affected item and, where relevant, its packaging.
Photographs are sufficient for the initial assessment of a reported damage issue. For a damage or defect claim handled under this procedure, you will not be required to return the affected item merely to provide photographic evidence.
After reviewing the information, we will determine the appropriate resolution in accordance with the circumstances and applicable law. This may include a refund, replacement or another statutory remedy.
Where a return or collection is legally required or reasonably necessary for a particular resolution, we will provide appropriate instructions and apply the relevant legal rules on costs.
These procedures do not replace or reduce any statutory rights relating to defective or non-conforming goods. Under applicable consumer law, remedies may include repair or replacement, followed where legally justified by a price reduction or termination of the contract and a refund.
11. Statutory Rights for Non-Conforming Goods
Goods supplied to consumers must conform to the contract and meet the requirements of applicable German and European Union law.
Where goods are defective or otherwise fail to conform to the contract, consumers may exercise the remedies available under the applicable legislation.
The statutory period and the availability of particular remedies depend on the applicable law and the circumstances of the case. For ordinary new consumer goods, a two-year legal conformity period generally applies under EU rules, subject to the applicable national provisions and any lawful exceptions.
Nothing in these terms excludes or restricts mandatory statutory rights.
12. Customer Responsibilities
Customers should provide accurate order and delivery information and review the details shown at checkout before submitting an order.
If an order-related issue arises, please contact us promptly and provide relevant information so that we can identify the purchase and review the matter.
Customers must not knowingly provide false order information or make materially misleading claims concerning a purchase. Any assessment of a complaint or remedy will be based on the relevant facts, the contractual arrangements and applicable law.
This section does not restrict a customer’s right to raise a genuine complaint or exercise any statutory remedy.
13. Limitation of Liability
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Subject to that restriction, liability will be determined under the applicable legal rules and the circumstances of the relevant claim.
Nothing in these terms affects mandatory consumer protections, statutory remedies for non-conforming goods or rights relating to loss or damage before delivery.
14. Model Withdrawal Form
Consumers may use the following form to notify us of their decision to withdraw from a purchase. Its use is optional.
To: Tidywiperbox, Höhscheider Weg 29, 42699 Solingen, Germany
Email: secops@tidywiperbox.com
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
- Order number:
- Goods ordered:
- Date ordered:
- Date received:
- Consumer name:
- Consumer address:
- Date of notice:
Signature (only if this form is submitted on paper):
15. Privacy and Personal Data
Personal data relating to orders, payments, delivery, returns and customer enquiries is handled in accordance with our Privacy Policy and applicable data protection legislation.
Relevant information may be shared with delivery providers and payment service providers where necessary to fulfil an order, process a refund or address an order-related matter.
For further information, please consult the Privacy Policy published on our website.
16. Amendments to These Terms
We may update these terms when our business procedures or applicable legal requirements change.
The version published at the time of purchase, together with any terms expressly agreed for that transaction, governs the relevant order, subject to applicable law.
Changes will not retrospectively remove rights already acquired under an existing contract.
17. Governing Law and Disputes
These terms are governed by the laws of Germany, without prejudice to mandatory consumer protection provisions that apply in the consumer’s country of residence.
Where a consumer benefits from mandatory legal protections under the law applicable to their circumstances, those protections remain unaffected.
Any dispute will be handled by the competent courts in accordance with applicable jurisdiction rules. Nothing in this section deprives a consumer of a right to bring proceedings before a court that has jurisdiction under mandatory law.
18. Contact Us
For questions about these Terms and Conditions, an existing order, delivery, withdrawal or a refund request, please contact:
Tidywiperbox
Höhscheider Weg 29
42699 Solingen
Germany
Email: secops@tidywiperbox.com
Telephone: +49 2126582800
Website: www.tidywiperbox.com
We review enquiries and aim to provide clear information to help resolve order-related matters.