1. What payment methods do you accept?
We accept Visa, Mastercard and American Express, as well as Apple Pay and Google Pay where available at checkout. Available payment methods may depend on your device, location and payment eligibility. The options applicable to your order will be displayed during checkout.
2. How long does order processing take?
Orders are generally processed within 1–3 working days after payment confirmation. Working days exclude weekends and applicable public holidays in Germany.
3. How long does delivery take?
Our standard estimated transit time is 5–9 working days after dispatch. Orders are delivered using services such as DHL, FedEx or UPS Priority, depending on the destination and available arrangements. Delivery times are estimates unless a specific date or period has been agreed.
4. Will I receive tracking updates?
Yes. Tracking notifications are sent automatically to the email address provided at checkout when relevant tracking information becomes available. Updates may include dispatch, arrival at carrier facilities, transit progress and local delivery.
Please check your spam or junk folder if you cannot find a tracking email.
5. What should I do if my order is delayed or missing?
If your order has not arrived within the estimated transit period, email secops@tidywiperbox.com with your order number. We will review the tracking details and, where appropriate, investigate the matter with the carrier. Depending on the findings and applicable circumstances, a full refund or replacement shipment may be arranged. Your statutory rights remain unaffected.
6. Can I return an item if I change my mind?
Consumers generally have a 14-day right of withdrawal for online purchases, starting from receipt of the goods, subject to applicable legal exceptions. To exercise this right, email secops@tidywiperbox.com with your order number and a clear statement that you wish to withdraw from the purchase. Please notify us within the applicable 14-day period and follow the return instructions provided.
7. What if my item arrives damaged or defective?
Please email secops@tidywiperbox.com with your order number, a brief description of the issue and clear photographs of the affected item. Photographs are sufficient for the initial assessment, and you will not be asked to return a damaged item merely to provide photographic evidence under this procedure. Following review, we may arrange a refund or replacement, as appropriate. Your statutory rights concerning defective or non-conforming goods remain unaffected.
8. How are refunds processed?
Approved refunds are generally returned to the original payment method. For statutory withdrawals, refunds are processed within the time limits required by applicable law. Where permitted, a refund may be withheld until the returned goods have been received or evidence of return has been provided, whichever occurs first.
9. Can I change or cancel an order after placing it?
Please contact us as soon as possible if you need to amend or cancel an order. Changes may not be possible once processing or dispatch has progressed. This does not affect any statutory right of withdrawal or other mandatory rights available under applicable law.
10. How can I contact customer service?
For product questions, order enquiries, delivery updates, returns or refunds, please contact us using the details below.
Brand: Tidywiperbox
Email: secops@tidywiperbox.com
Telephone: +49 2126582800
Address: Höhscheider Weg 29, 42699 Solingen, Germany
Website: www.tidywiperbox.com
Please include your order number in order-related enquiries to help us review your request.