1. Right of Withdrawal
Consumers in the European Union generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to statutory exceptions.
To exercise this right, please notify us by email at secops@tidywiperbox.com within the applicable period, providing your order number and a clear statement of withdrawal. You may use the model withdrawal form provided by applicable law, but it is not mandatory.
Unless otherwise agreed, goods must be sent back within 14 days after you notify us of your withdrawal.
2. Return Conditions and Address
Returned goods should be handled with reasonable care. You may be liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Return Address:
Höhscheider Weg 29
42699 Solingen
Germany
Unless the goods are faulty or another legal rule applies, the direct cost of returning goods following withdrawal is payable by the customer. This does not affect any mandatory consumer rights.
3. Damaged, Faulty or Incorrect Goods
If your order arrives damaged, faulty or incorrect, please email secops@tidywiperbox.com with your order number, a brief description of the issue and clear photographs where available.
Photographs may be sufficient for an initial assessment. You will not be required to return a damaged item merely to provide photographic evidence. Depending on the circumstances and applicable law, we may arrange a replacement, refund or another appropriate remedy.
Your statutory rights concerning faulty or non-conforming goods remain unaffected.
4. Refunds
Approved refunds will generally be issued to the original payment method, including Visa, Mastercard, American Express, Apple Pay or Google Pay, depending on the method used for the purchase.
For a statutory withdrawal, refunds will be made within the period required by law. We may withhold reimbursement where permitted by law, including until the goods have been received back or evidence of their return has been provided, whichever occurs first.
Unless the law provides otherwise, the refund includes the standard delivery charge paid for the original order. Any additional cost arising from a more expensive delivery option chosen by the customer need not be reimbursed.
5. Delivery Delays and Missing Orders
Orders are processed within 1–3 working days. Estimated transit time is 5–9 working days after dispatch. Deliveries may be handled by DHL, FedEx or UPS Priority services, depending on the destination and availability.
Tracking notifications are sent to the email address provided at checkout at key stages, which may include dispatch, arrival at carrier facilities and local delivery.
If an order exceeds the estimated transit period, contact us at secops@tidywiperbox.com with your order number. We will investigate with the carrier and assess whether a replacement or full refund is appropriate. Statutory delivery rights and remedies remain unaffected.
6. Contact Information
Tidywiperbox
Email: secops@tidywiperbox.com
Telephone: +49 2126582800
Address: Höhscheider Weg 29, 42699 Solingen, Germany
Website: www.tidywiperbox.com
7. Model Withdrawal Form
To: Tidywiperbox, secops@tidywiperbox.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
- Order number:
- Goods ordered:
- Date ordered / date received:
- Consumer name:
- Consumer address:
- Date:
(Delete as appropriate.)