1. Order Processing
Orders are processed within 1–3 working days after payment confirmation, excluding weekends and public holidays in Germany.
2. Shipping and Delivery
We deliver across Europe. Estimated delivery time is 5–9 working days after dispatch. Orders may be shipped using DHL, FedEx or UPS Priority services, depending on the destination and carrier availability.
Delivery times are estimates. Any applicable statutory delivery deadlines remain unaffected.
3. Tracking Updates
Tracking notifications are sent automatically to the email address provided at checkout. Updates may include dispatch confirmation, arrival at carrier facilities, transit progress and local delivery status.
4. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact secops@tidywiperbox.com with your order number. We will investigate the shipment with the carrier and assess the appropriate resolution, which may include a replacement or full refund, in accordance with the circumstances and applicable law.
Nothing in this policy limits your statutory consumer rights under German or EU law.
5. Dispatch Address
Höhscheider Weg 29
42699 Solingen
Germany
For consumer orders, responsibility for loss or damage during transit remains with us until the goods are received by you or a person designated by you, except where applicable law provides otherwise.
6. Contact Information
Tidywiperbox
Email: secops@tidywiperbox.com
Telephone: +49 2126582800
Address: Höhscheider Weg 29, 42699 Solingen, Germany
Website: www.tidywiperbox.com